The complete service...

Advice For Buyers

The following advice is presented to assist buyers.

Our staff will be happy to help you with any queries and please refer to our complete conditions of auction.

Sale Information and Timings

The Diss Auction Rooms hold a weekly Friday auction featuring approximately 2000 lots, together with more specialist sales on Saturdays. For further details on sale content, start times and viewing times please click here.

Catalogue Descriptions

Sales conducted by TWGaze LLP are carried out on instruction by the vendor and lots are therefore catalogued upon information supplied by them. Whilst reasonable care is taken by us to asses all lots and to produce catalogue descriptions that are accurate and reliable, bids will only be accepted where the buyer, or agent acting on their behalf, has inspected the lot under consideration. Remote bidders may request e-mail photographs to assist their decision making. Although In some cases an instance of damage or restoration is noted, generally imperfections are not stated. Explanations of more specific cataloguing practices can be found in our full Conditions of Auction.

Reserves and Guide Prices

Guide prices are in no way definitive and they only exist to help buyers gauge likely values. Where items are offered for sale subject to a reserve price, it is our policy to reflect the reserve price at a level no higher than the lower end of the “guide price”.

Buyers Registration

There are many ways to be bid in one of our sales depending on your availability to make the sale. All potential bidders require registration where some form of personal identification will be required to confirm your address details. If you are a regular bidder at the auction rooms you may apply for a regular buyer’s number.

Ways of Bidding

In Person

If you are able to attend the sale then you can bid in person by obtaining your personal number from reception. Ensure that you have the attention of the auctioneer during bidding and upon purchasing either show, or advise the auctioneer of your buyer’s number.

Remote Bidding

Potential buyers unable to attend the sale can get involved a number of ways; Written Bid, Internet Bid, Telephone Bid. For more information on each of these methods please see the Remote Bidding page.

Lot Alerts

To receive lot alerts when our catalogues are uploaded to our website please register here, where you can view catalogues and place bids online should you wish.

Buyers Premium

Unless otherwise stated, all Sales conducted by TW Gaze carry a Buyer’s Premium of 15%. This is payable on the hammer price (Plus VAT on the Premium).

Payment for Purchases

We require settlement of all purchases on the day of sale or, if purchased by a remote bid, immediately upon advice of your purchase. Once satisfactory settlement has been made collection of the items can then be made.

All accounts to be settled in Sterling.

Methods of Payment

Credit cards

Visa and Mastercard cards accepted, subject to 1.5% surcharge (plus VAT on surcharge). Payments exceeding £1000 can only be made by the cardholder in person.

Debit Cards

Delta and Switch debit cards accepted - no charge. Payment by Non-Uk Debit Cards are subject to 1.5% surcharge. (plus VAT on surcharge).

Cash

Payment by cash enables collection of lots immediately after payment. Cash payments in excess of £5000 are not accepted.

Cheque

Cheques will be cleared before collection of goods, or a Bank Reference supplied before the goods are collected.

Online Bank Transfers

For large transactions we offer Online bank transfers. Please include your name and buyers number with your instructions to your bank, and send to:

Bank:Barclays Bank - Diss Branch

Account Name: TW Gaze LLP Clients Auction Account
Sort Code: 20-26-34
Account number: 70460338

International bank transfers

Swift Code:BARCGB22
IBAN:GB97BARC20263470460338

Clients transferring money from accounts registered outside the UK will be liable to pay a fixed £12 handling charge. This covers any bank fees incurred during the transfer and should be added to any your invoice total at point of payment.

Accounts not paid within 14 days will automatically be subject to am interest charge of 5% above Barclays Bank base rate from the day of sale.

Collection, Shipping and Storage

Please refer to the Remote Bidding page for more details.

V.A.T.

Lots indicated in the catalogues with a symbol "i" are sold inclusive of VAT in the hammer price. Your invoice will show the element of VAT.

Please download to read our Conditions of Auction.